Return policy

When returning goods that do not perform as stated, you must include:

  • All of the original equipment and packaging
  • A copy of the receipt or invoice
  • A note explaining your exchange or credit requirements
  • Full refund includes postage where the fault is ours

Any item ordered incorrectly from Alinda Invest, will not be fully refunded. If the item is a stock item a charge of 20% will be deducted from the refund value. Refund value excludes all freight charges. In such an event you must return the goods within 14 days. On items specially made to order for you no refunds will be given. You must contact Alinda Invest and we will try and find a resolution if possible.
In the event of a dispute, where the parties cannot agree, Alinda Invest will offer to refund ½ the value of the goods excluding freight charges. The goods must be returned before we will issue the refund.
Where ambiguous instructions exist from the customer, any error is considered the fault of the customer.
If you place your order verbally and no record exists from you, then any error is assumed to be yours, as there is no paper trial. PowerSpout requests that all orders be made via our web site to prevent errors.

Alinda Invest will abide by all current local laws governing consumer protection. Please give us the opportunity to see if any matter can be resolved before other channels are appealed to. We sincerely wish to provide the best result for all involved.

All faulty goods must be returned to Alinda Invest for assessment unless we state otherwise in the product warranty. A credit will only be issued in the case where the item is deemed to have a manufacturing fault. We do not issue credits for products that have been misused, that have been specially made, or for R&D/development type work.
We reserve to right to refund, replace with an equivalent, or repair at our discretion.

In the event that the unit does not perform within the estimated range, Alinda Invest will require proof that site data provided matches the actual conditions of the site before accepting a unit for return.  PowerSpout must be given the opportunity to rectify the problem first.

Please refer to our warranty terms.